Legal & Compliance Hub
Complete, untrimmed legal specifications governing privacy, platform terms, security controls, service level agreements, and acceptable use.
5. Refund & Cancellation Policy
14-Day 100% Money-Back Guarantee for Eligible New Accounts
Covers Monthly, Annual, 2Y, 3Y, and 4Y prepay plans where multi-year plans are billed upfront.
Subscription becomes active immediately upon payment verification and license provisioning.
Enforces minimum seat limits (e.g. 5 licenses for Professional Mailbox) throughout the active billing period.
Cancellation halts automatic renewal; service remains active through the end of the paid month.
Disables future renewal; unused prepaid annual terms are non-refundable.
Disables auto-renewal for 2Y–4Y plans while maintaining access through the prepaid period.
Early termination does not create an automatic refund right for prepaid commitments.
Refunds provided for 14-day money-back guarantee, billing errors, or confirmed duplicate charges.
Unused seat licenses within an active subscription plan are not refundable.
Downgrades take effect at the next renewal cycle; customers must adjust storage usage.
Upgrades process immediately with prorated charges for the remaining billing cycle.
Purchased mid-term and prorated for the remaining subscription period.
Seat reductions take effect at the upcoming renewal date subject to plan minimums.
Subject to specific eligibility, expiration dates, and minimum license commitments.
Promotional pricing applies automatically and reverts to standard rates upon expiry.
Coupons must be applied at checkout; unauthorized manipulation invalidates the discount.
Subscriptions revert to standard plan pricing after promotional period completion.
Payment retries, account alerts, feature restrictions, and eventual termination upon payment failure.
Remitted governmental taxes are subject to statutory tax refund regulations.
Immediate reversal or credit adjustment upon verification of duplicate transactions.
Prompt invoice adjustment or account credit upon identification of billing discrepancies.
Immediate investigation and credit reversal for confirmed fraudulent transactions.
Submit requests to billing@inictus.com with Organization Name, Account ID, and Invoice Ref.
Reviewed based on usage, plan type, cancellation timing, and applicable commercial agreement.
Processed back to original payment method (PayPal, card issuer) via authorized payment gateways.
Accounts terminated for severe policy abuse or illegal activity forfeit refund rights.
No refunds for accounts suspended due to spam, high bounces (>5%), or phishing.
30-day grace period for data recovery before permanent system deletion.
Customers must export emails, files, and contacts prior to permanent account purge.
SLA uptime credits are applied as invoice balance credits, not cash refunds.
Trial terms specified at signup; converts to paid tier unless cancelled before trial end.
Free tiers do not create refund entitlements.
Third-party marketplace purchases subject to external vendor refund policies.
Signed enterprise agreements supersede standard refund terms where conflicting.
Prorated refund issued if Inictus terminates a service without customer fault.
Customers should retain formal email cancellation confirmations.
Active auto-renewal charges payment method on renewal date unless cancelled prior.
Inactivity or non-use does not constitute cancellation or refund eligibility.
Revised terms published on website with updated effective dates.
Operates alongside Terms of Service, Privacy Policy, AUP, Anti-Spam Policy, SLA, and DPA.
Navkar Infotech Services · Billing: billing@inictus.com · Support: support@inictus.com.
14-day guarantee for new accounts, non-refundable unused seats, 30-day post-cancellation data purge.